Return Policy

RETURN POLICY
Last updated: July 2025

At AdoraDeko, we offer an unlimited return policy for individual consumers who change their minds — provided the conditions below are met. Our goal is to ensure a smooth and fair return process while maintaining product quality and transparency.

Full Refund
We offer a full refund for unused products that are returned in their original, sealed packaging, accompanied by valid proof of purchase (invoice or receipt).

Conditions:

  • Proof of purchase is mandatory, in accordance with Article 37 of OUG 28/1999;

  • The product must be in the same condition as received;

  • If returned with visible signs of wear, use, or damage, the refund amount will be reduced accordingly;

  • Additional services (e.g., upper-floor delivery) are non-refundable once completed;

  • This policy applies only to individual consumers (B2C transactions).

When Is a Full Refund Not Granted?

  • If the product shows signs of misuse, unauthorized repairs, or is returned in visibly deteriorated condition;

  • If the product has missing components or severe damage beyond acceptable wear.

Partial Refunds:

  • Products returned without the original packaging, with damaged boxes, or where shipping labels render the packaging unusable, are eligible for only a 50% refund of the product’s value.

Important Notice:

  • Returns received with inaccurate, incomplete, or false incident claims will be rejected;

  • The unlimited return benefit is granted only if the above conditions are met in good faith.

Refund Process: After receiving and inspecting the returned product, we will issue the refund to the original payment method. Depending on the product and the assessment required, the process may take several days to a few weeks.

How to Return a Product: To initiate a return, please email us at: contact@adoradeko.com. Include your order number, the reason for return, and any relevant photos if applicable.

WHAT TO DO WHEN YOU RECEIVE A PACKAGE

Check the Package:

  • Ensure the number of packages received matches the shipment confirmation;

  • Inspect the outer packaging for any visible damage: scratches, dents, open seals, or crushed boxes.

In Case of an Incident (Damaged Item, Wrong Product, Missing Parts):

  • Report within 48 hours: Any incident must be reported within 48 hours of delivery so that we can initiate an insurance claim and resolve the issue. Incidents reported after this period will not be accepted.

How to Report: Send an email to contact@adoradeko.com with a detailed description of the issue, photos or videos of the damage, and any supporting information. Our team will review the claim and contact you with next steps.